Contact us
Send us a message using the form below and we will respond within a reasonable time.
The questions people ask most — is this legal advice, who sees my data, what it costs, and what to do once your will is printed — are answered on the common questions page.
Send a message
How we can help
We can help with account issues, saved drafts, generated documents, data export and deletion, privacy requests, and complaints about the Service.
Important
Freewills is a self-service document tool and does not provide legal advice. If you have questions about your will, whether your circumstances are suitable for this template, or whether a document has been signed correctly, contact a qualified New Zealand wills and estates lawyer.
If you are being pressured to make or change a will, or have concerns about your own capacity, stop using the Service and contact a lawyer or a trusted support service.
Complaints and privacy requests
For privacy requests, suspected unauthorised account access, suspected coercion or undue influence, duplicate accounts, executor-related communications, or any other concern, use the form above.
Privacy complaints may also be made to the Office of the Privacy Commissioner in accordance with the Privacy Act 2020.